Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative to provide advanced technical support to clients.

Key Responsibilities

• Provide advanced technical support to clients, resolving complex issues efficiently
• Collaborate with internal teams to ensure timely resolution of client issues
• Document client interactions and solutions for future reference

Required Qualifications

• 2+ years of experience in customer service, focused in technical support
• 1+ year of experience in troubleshooting and problem resolution
• 1+ year of experience in technical documentation
• 1+ year of experience in client interaction and communication
• Fluency in Chinese, Korean, or Vietnamese