Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative to provide exceptional support for their CloudExtend product.

Key Responsibilities

• Assist customers with technical inquiries and troubleshooting related to CloudExtend
• Document and track customer interactions and technical issues in the support system
• Collaborate with the product and engineering teams to resolve customer issues and improve product functionality

Required Qualifications

• Experience in a technical support role or related field
• Familiarity with cloud-based applications and integration platforms
• Technical knowledge of software troubleshooting and support processes
• Ability to work in a fast-paced, collaborative environment
• Relevant certifications or training in technical support or IT is a plus