Technical Support Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Provide customer support phone coverage during business hours and troubleshoot field-reported problems
• Manage case follow-ups to ensure timely service and resolution of discrepancies
• Document and respond to field reports and requests from customer accounts and sales representatives

Required Qualifications

• Experience in customer service, preferably in the medical device or related industry
• Familiarity with service and complaint handling databases
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of medical device regulations and reporting procedures
• Proficiency in processing customer orders and managing billing inquiries