Technical Support Representative

Job Summary

A company is looking for an Application Customer Support representative.

Key Responsibilities

• Engage with customers to establish rapport and address technical issues
• Provide timely responses to customer inquiries via email and phone, ensuring SLAs are met
• Document customer interactions and assist with account and subscription management

Required Qualifications

• Bachelor's Degree or equivalent experience in a customer solution environment
• 2 years of experience supporting customers via chat, email, and phone
• Technical proficiency with computer systems, software, and Google Suite
• Experience in troubleshooting technical issues
• Ability to work in a remote environment