Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative - Remote (US Based Only).

Key Responsibilities

• Resolve customer service requests via established troubleshooting procedures
• Maintain knowledge of all products and adhere to troubleshooting procedures
• Process 25+ inbound support cases per day through various communication channels

Required Qualifications and Education

• Technical knowledge in Linux, TCP/IP networking, SQL, or DHCP
• 2+ years of call center experience or 1+ year of remote technical support experience
• Experience with case logging software, preferably Salesforce
• Ability to work an overnight schedule and weekends
• Restaurant experience and a college degree are a plus