Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative - Temporary.

Key Responsibilities

• Provide support for public Wi-Fi, VoIP, and TV services, including troubleshooting and account inquiries
• Monitor networks and escalate issues for dispatch when necessary
• Document interactions with end-users and deliver email support while managing voicemail inquiries

Required Qualifications

• High School Diploma or GED
• General knowledge of personal computer networking
• Ability to work effectively in a team environment
• Must be willing to work shift schedules in a 24x7 Call Center environment
• Proficient in typing (minimum 35 WPM)