Technical Support Representative

Job Summary

A company is looking for a Technical Customer Support Representative.

Key Responsibilities:

• Facilitate customer onboarding and maintain a comprehensive knowledge base
• Utilize SQL queries to address common customer inquiries effectively
• Serve as the primary contact for customer escalations and manage ongoing renewals

Qualifications:

• Proficiency in SQL and a solid understanding of database systems
• Proven ability to manage client escalations and serve as the main point of contact
• Experience in project management with efficient resource allocation skills
• Ability to learn independently and demonstrate a strong sense of responsibility
• 1+ years of relevant experience