Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative to provide technical assistance for software and solutions.

Key Responsibilities

• Provide first-line diagnostic and troubleshooting support via phone and email
• Collaborate with internal teams to prioritize and resolve customer issues
• Communicate action plans and product features to clients effectively

Required Qualifications

• 2 years of experience in application or software support
• Proven experience with enterprise or customer-facing applications
• Experience with issue tracking or ticketing systems
• BA/BS degree or equivalent practical experience in Customer Support
• Bi-lingual in Spanish is a plus