Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative to provide technical assistance to store employees and ensure timely resolution of issues.

Key Responsibilities

• Document problems, complete problem tickets, and request information in support tools
• Maintain up-to-date knowledge of policies, procedures, and troubleshooting techniques
• Provide outstanding customer support by analyzing, diagnosing, and resolving problems within service level agreements

Required Qualifications

• 6 months of technical and/or call center experience
• High School Diploma or GED required or 2 years equivalent experience