Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative II to provide payments-related technical support services.

Key Responsibilities

• Provide first-class customer service/support via various communication channels
• Triage inbound customer communications and manage ticket processing and escalation
• Assist clients with setup, configuration, and troubleshooting of POS systems and related services

Required Qualifications

• High school diploma or equivalent
• 2+ years of relevant technical experience
• 1+ year in a call center environment within the payments industry is a plus
• Some college or college degree preferred
• Proficiency with Microsoft Suite and knowledge of point-of-sale systems