Technical Support Representative

Job Summary

A company is looking for an Assistant Application Technical Support Representative.

Key Responsibilities:

• Provide high-level customer service as the first point of contact for associates
• Utilize a ticketing system to track and resolve incidents in a timely manner
• Escalate unresolved issues to appropriate support teams as necessary

Required Qualifications:

• 0-2 years of relevant experience in a technical call center or comparable education preferred
• Basic SQL knowledge is required
• Experience with call/chat interfaces and ticketing systems is ideal
• Familiarity with software development in languages such as UniBasic, Java, React, or Python is preferred
• Experience with Oracle Cloud Infrastructure and Microsoft Office products is a plus