Technical Support Representative

Job Summary

A company is looking for a Remote Tech Support Representative.

Key Responsibilities

• Provide front line, first level technical assistance for consumers
• Support client-specific high-speed internet services and resolve technical problems
• Manage trouble ticket system for user issues and ensure timely resolution of customer inquiries

Required Qualifications

• Must be over 18 years of age
• High School Diploma or equivalent preferred
• Comfortable with desktop computer systems and familiarity with operating systems
• Ability to work independently and multi-task
• Proven ability to collaborate effectively with team members