Technical Support Representative

Job Summary

A company is looking for a Support & Solutions Representative.

Key Responsibilities:

• Receive and resolve student and faculty inquiries in a fast-paced call and web-based operations center
• Educate and troubleshoot technical support issues and provide general assistance with the University's platform tools
• Document incidents and complete detailed summary forms for escalation to higher levels in the technology department

Required Qualifications:

• High School Diploma
• 1+ years' related experience in an inbound technical support environment
• Ability to use Microsoft Office programs, Windows OS, and learn other business-related applications
• Strong customer service skills
• Ability to communicate technical information and solutions accurately through various media