Technical Support Representative

Job Summary

A company is looking for a Product Support Rep II.

Key Responsibilities

• Provide technical support for application issues to internal and external users
• Collaborate with support colleagues and internal teams to enhance customer service
• Act as a customer advocate, managing high-priority issues and capturing feedback for improvements

Required Qualifications

• Bachelor's degree in IT or equivalent relevant experience
• 5+ years of experience in software support or a related position
• Industry knowledge of medical billing, specifically Ambulance billing and EDI X12 ANSI 5010 transaction sets
• Basic logic and coding experience, with familiarity in Visual Studio
• Strong internal motivation and ability to work independently as well as in a team