Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative responsible for providing assistance and support to customers through various communication channels.

Key Responsibilities

• Handle incoming calls, emails, and chat requests to assist customers
• Provide training and troubleshooting support to resolve customer issues
• Document interactions and arrange for product repairs as necessary

Required Qualifications

• High School diploma required; Associate Degree in Information or Computer Science preferred
• Previous call center experience is a plus
• Familiarity with database applications and Microsoft Office preferred
• Experience with Windows navigation and Win CE operation systems is a plus
• Fluency in Spanish or French is advantageous