Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative II to provide high-quality customer service in a fast-paced environment, assisting callers with card disputes.

Key Responsibilities

• Responding to incoming phone calls and intake of dispute information
• Working in multiple applications simultaneously
• Assisting cardholders in accordance with standard operating procedures and directing them to their respective financial institutions when appropriate

Required Qualifications

• A minimum of 3 years of customer service experience, either customer-facing or phone/chat support
• Commitment to work an assigned schedule in a contact center open Monday - Friday from 8:00 am to 7:00 pm CST
• Reliable, high-speed internet service with specified minimum speeds
• A quiet and confidential workspace with a backup location for outages