Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative - IT Help Desk.

Key Responsibilities

• Respond to incoming support inquiries via phone, email, or ticketing system
• Analyze and troubleshoot technical issues reported by end-users, including hardware, software, and network problems
• Document support tickets, resolutions, and procedures to build a knowledge base for future reference and training

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• Prior experience in a technical support role or help desk environment is desirable
• Proficiency in troubleshooting hardware, software, and network issues
• Familiarity with operating systems (Windows, macOS, Linux) and productivity software (Microsoft Office, G Suite)
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) may be advantageous