Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative to work remotely in the Eastern or Central Time Zone.

Key Responsibilities

• Provide quality communication and support to customers regarding calibration, operation, and troubleshooting of products
• Manage customer relationships and ensure timely service through collaboration with internal departments
• Escalate unresolved issues to the 2nd level Support Team and provide feedback for knowledge base updates

Required Qualifications

• High School diploma with a minimum of 3 years of technical customer service experience; Associate's or Bachelor's degree preferred
• Ability to learn and understand technical products and software applications
• Proficiency in computer usage, data entry, and word processing
• Experience with call center operations is a plus
• Ability to work effectively in a team environment