Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative (M-F/Night Shift).

Key Responsibilities

• Troubleshoot customer issues across hardware, software, and networking systems
• Document customer interactions, issues, and resolutions accurately
• Provide and maintain systems to ensure optimal performance for customers

Required Qualifications

• 2+ years of customer service experience, preferably in technical support
• Working knowledge of PC and Mac operating systems and Microsoft Office applications
• Advanced English fluency required (spoken and written)
• Ability to work remotely in Ukraine and align shifts with US business hours
• Curiosity and enthusiasm for learning new technologies