Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative to provide technical assistance and support to store and clinic employees.

Key Responsibilities

• Document problems, complete tickets, and manage support tools
• Provide customer support by diagnosing and resolving issues within service level agreements
• Maintain up-to-date knowledge of policies and troubleshooting techniques

Required Qualifications

• 6 months of technical and/or call center experience
• High School Diploma or GED required or 2 years equivalent experience
• Experience in a help desk/call center environment is preferred
• Experience using computer hardware and software applications is preferred