Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative who will assist customers with technical issues.

Key Responsibilities

• Research and resolve issues reported by clients via phone, email, and chat support
• Manage and maintain a test lab of devices to reproduce customer issues
• Document all customer interactions according to standard operating procedures

Required Qualifications

• 2+ years of technical support experience is required
• General curiosity about technology and how it works
• Ability to quickly learn and articulate technical concepts
• Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel
• Experience in chat and email etiquette