Technical Support Representative

Job Summary

Technical Support Representative provides full-time support to users by responding to inquiries and resolving issues related to telecommunications networks, computer hardware, and core business applications.

Key Responsibilities

• Respond to end user inquiries and resolve problems associated with telecommunications networks and software applications
• Isolate problem sources and collaborate with internal teams and vendors for resolution
• Develop and maintain documentation of all support activities

Required Qualifications

• High school diploma or equivalent
• Six months to one year of experience in telecommunications or applications programming
• Proficient computer navigation skills using various software packages
• Basic knowledge of telecommunications equipment and systems
• Ability to manage multiple tasks and deadlines simultaneously