Technical Support Representative

Job Summary

Providing remote technical support, the temporary full-time Technical Support Representative will assist customers via phone, chat, and email, focusing on troubleshooting, maintenance, and installation of products while maintaining positive customer relations.

Key responsibilities

• Provide inbound technical support to customers through various communication channels
• Instruct customers on equipment installation, operation, and maintenance, while documenting interactions accurately
• Meet or exceed performance metrics, including quality, productivity, and attendance

Required qualifications

• Minimum 1 year of customer service experience, preferably in technical support or a call center
• Strong troubleshooting and problem-solving skills
• Basic to intermediate computer skills, including OS navigation and hardware basics
• Ability to work a flexible schedule, including evenings and weekends
• Private workspace and strong internet connection with wired connectivity capability