Technical Support Representative

Job Summary

Providing first-level technical assistance, the full-time Technical Support Representative will resolve customer inquiries related to high-speed internet services while working remotely in a fast-paced environment.

Key responsibilities

• Deliver front-line technical support for consumers, addressing issues related to internet connectivity and performance
• Manage troubleshooting and issue resolution for client-specific services and devices, ensuring a positive customer experience
• Open and manage trouble tickets for user issues, adhering to all work schedule assignments and company policies

Required qualifications

• Must be over 18 years of age
• High school diploma or equivalent preferred
• Comfortable with desktop computer systems and familiarity with operating systems and software
• Proven oral and written communication skills
• Ability to work independently and manage multiple tasks effectively