Technical Support Representative

Job Summary

Working remotely on a temporary basis, the Technical Support Representative will provide customer support for public Wi-Fi, VoIP, and TV services, assisting with billing inquiries and troubleshooting technical issues in a 24x7 call center environment.

Key responsibilities

• Provide support for customers using public Wi-Fi, VoIP, and TV services, addressing technical problems and billing inquiries
• Monitor deployed networks and escalate issues to ensure prompt resolution for multiple end-users
• Document customer interactions in the Case Management solution and respond to email and voicemail inquiries

Required qualifications

• High School Diploma or GED
• General knowledge of personal computer networking
• Ability to work shift schedules in a 24x7 call center environment
• Proficiency in typing with a minimum speed of 35 WPM
• Prior experience in setting up or managing a wireless network is a plus