Technical Support Representative

Job Summary

Seeking a Technical Support Representative I for a temporary, full-time remote position, responsible for answering customer calls, providing troubleshooting and installation support, and maintaining positive customer relations.

Key responsibilities

• Answer incoming calls from customers and installers, providing operation and troubleshooting support
• Instruct customers and installers on equipment installation, operation, and maintenance
• Administer service programs and prepare daily logs to effectively address service issues

Required qualifications

• Minimum of 12 months of prior customer service and/or troubleshooting experience in a call center or office environment
• Proficiency in computer applications including email, MS Office Suite, and customer databases
• Flexibility to work various shifts, including weekends
• Proven excellent attendance history in previous employment