Technical Support Representative

Job Summary

Providing technical assistance to clients, the full-time hourly Technical Support Representative will troubleshoot issues, offer product guidance, and ensure customer satisfaction in a remote capacity.

Key responsibilities

• Troubleshoot and resolve technical issues for customers via phone, email, or chat
• Provide product information and guidance to enhance user experience
• Document customer interactions and maintain accurate records of support requests

Required qualifications

• High school diploma or equivalent; additional technical certifications preferred
• Experience in a technical support or customer service role
• Proficiency in using support ticketing systems and remote desktop tools
• Familiarity with troubleshooting hardware and software issues
• Ability to work independently in a remote environment