Technical Support Representative

Job Summary

Providing remote technical support, the full-time hourly Technical Support Representative will troubleshoot customer issues, communicate solutions effectively, and ensure customer satisfaction while adhering to company policies.

Key responsibilities

• Provide basic technical support to customers experiencing issues with products or services
• Identify and troubleshoot technical problems, offering timely and effective solutions
• Document customer interactions and technical issues in a customer relationship management (CRM) system

Required qualifications

• 6 months experience in a technical support role or equivalent preferred
• Proficiency in using computer applications and software
• Experience using a CRM preferred
• Ability to communicate technical information to a non-technical audience
• Critical thinking skills