Technical Support Representative

Job Summary

Providing inbound technical support, the temporary full-time Technical Support Representative will assist customers via phone, chat, and email, ensuring positive customer relations and troubleshooting issues remotely.

Key responsibilities

• Deliver technical support to customers through various communication channels
• Instruct customers on equipment installation, operation, and maintenance
• Document customer interactions and escalate complex issues as necessary

Required qualifications

• Minimum 1 year of customer service experience, preferably in technical support or call center roles
• Strong troubleshooting and problem-solving skills
• Ability to multitask while assisting customers in real time
• Basic to intermediate computer skills, including OS navigation and email
• Wired internet connection and a private workspace for remote work