Technical Support Representative

Job Summary

Providing remote technical support, the temporary full-time Technical Support Representative will assist customers via phone, chat, and email, focusing on troubleshooting, maintenance, and installation of equipment while promoting positive customer relations.

Key responsibilities

• Deliver inbound technical support to customers through various communication channels
• Instruct customers on equipment installation and maintenance while documenting interactions accurately
• Escalate complex issues and provide feedback for product and knowledge base improvements

Required qualifications

• Minimum 1 year of customer service experience, preferably in technical support or a call center
• Strong troubleshooting and problem-solving skills
• Ability to multitask across systems while assisting customers in real time
• Basic to intermediate computer skills, including OS navigation and hardware basics
• Private workspace with a strong wired internet connection