Technical Support Representative

Job Summary

Providing technical and customer support for the Regulatory Reporting Solutions EDI Claims system, the full-time Technical Support Representative will assist CMS clients, Workers' Compensation clients, and Auto Trigger clients while ensuring compliance with IAIABC standards and resolving system issues.

Key responsibilities

• Deliver technical support and troubleshoot issues related to EDI Claims for various client types
• Conduct comprehensive business analysis and testing of jurisdictional requirements and client import files
• Serve as a liaison between clients and jurisdictions, providing feedback on requirements and assisting with claim rejections

Required qualifications

• 2+ years of related experience or 1 year with a college degree or medical/technical certification
• Understanding of IAIABC and Workers' Compensation Claims Reporting
• Familiarity with workcomp.net or relevant industry experience
• Workers' compensation knowledge/background is required