Technical Support Representative

Job Summary

Providing essential technical support, the full-time Support Representative will assist customers with POS software and Windows-based issues through inbound calls and emails while managing support tickets remotely.

Key responsibilities:

• Provide inbound phone and email support for POS software customers
• Troubleshoot application and basic Windows OS issues
• Accurately document, manage, and resolve support tickets

Required qualifications:

• Experience supporting customers via phone and email in a technical or call center environment
• Working knowledge of Windows operating systems
• Familiarity with Microsoft 365 applications
• Basic understanding of Windows networking concepts
• General technical troubleshooting experience