Technical Support Representative

Job Summary

Seeking a full-time remote Technical Support Representative, the ideal candidate will manage multi-channel customer inquiries, perform deep-dive troubleshooting across various software platforms, and contribute to process improvements while maintaining a consistent schedule.

Key responsibilities:

• Resolve technical issues via phone, email, and chat with a professional demeanor
• Identify root causes of problems in complex software environments
• Take ownership of customer inquiries until resolution is achieved

Required qualifications:

• Strong technical aptitude with experience in customer service roles, preferably in technical support
• Excellent English reading and writing skills with a typing speed of 40+ WPM
• Familiarity with tools such as Salesforce, Zendesk, Jira, or Splunk
• Flexibility to work night or weekend shifts to accommodate global time zones
• Positive, customer-obsessed mindset