Technical Support Representative

Job Summary

Providing remote customer support, the full-time Technical Support Representative will assist customers via phone, chat, and email with troubleshooting, maintenance, and installation of products while promoting positive customer relations.

Key responsibilities

• Provide inbound technical support to customers through various communication channels
• Instruct customers and installers on equipment installation and operation while maintaining professionalism
• Document customer interactions accurately and escalate complex issues to appropriate teams

Required qualifications

• Minimum 1 year of customer service experience, preferably in technical support or a call center
• Strong troubleshooting and problem-solving skills
• Basic to intermediate computer skills, including OS navigation and hardware basics
• Ability to work a flexible schedule, including evenings and weekends
• Private workspace with a strong wired internet connection