Technical Support Representative

Job Summary

Working remotely or onsite, the full-time Technical Support Representative will manage live troubleshooting calls and provide timely technical assistance to CVS store employees, pharmacy, and Minute Clinic staff regarding hardware and software issues.

Key responsibilities:

• Document problems, complete problem tickets, and request information in support tools
• Maintain up-to-date knowledge of current policies, procedures, and troubleshooting techniques
• Provide outstanding customer support by diagnosing and resolving problems within service level agreements

Required qualifications:

• 6 months of technical and/or call center experience
• High School Diploma or GED required or 2 years equivalent experience
• Experience in a help desk/call center environment providing technical support in a retail environment
• Experience using computer hardware and software applications