Technical Support Representative

Job Summary

Providing remote technical support, the full-time Technical Support Representative will assist customers via phone, chat, and email with troubleshooting, maintenance, and installation of products while promoting positive customer relations.

Key responsibilities

• Deliver inbound technical support to customers through various communication channels
• Instruct customers and installers on equipment operation, troubleshooting, and maintenance
• Document customer interactions accurately and escalate complex issues as necessary

Required qualifications

• Minimum 1 year of customer service experience; technical support or call center experience preferred
• Strong troubleshooting and problem-solving skills
• Ability to multitask across systems while assisting customers in real time
• Basic to intermediate computer skills, including OS navigation and hardware basics
• Private workspace and strong internet connection with wired connectivity capability