Technical Support Representative

Job Summary

Working remotely or onsite, the full-time Technical Support Representative will provide timely technical responses to inquiries from CVS store, pharmacy, and Minute Clinic employees, focusing on diagnosing and resolving issues related to hardware, pharmacy, and point-of-sale systems.

Key Responsibilities

• Document problems, complete problem tickets, and request information in support tools
• Maintain up-to-date knowledge of current policies, procedures, and troubleshooting techniques
• Provide outstanding customer support by analyzing, diagnosing, and resolving problems within service level agreements

Required Qualifications

• 6 months of technical and/or call center experience
• Experience in a help desk/call center environment providing technical support in a retail setting
• Experience using computer hardware and software applications
• High School Diploma or GED required, or 2 years equivalent experience