Technical Support Representative

Job Summary

Providing support for public Wi-Fi, VoIP, and TV services, the full-time Technical Support Representative will assist customers with billing inquiries and technical troubleshooting while working remotely in a 24x7 call center environment.

Key responsibilities

• Provide technical support and troubleshooting assistance to end-users for various services
• Monitor deployed networks and escalate issues that affect multiple users
• Document customer interactions and provide billing and account-related support

Required qualifications

• High School Diploma or GED
• General knowledge of personal computer networking
• Proficient typing skills (minimum 35 WPM)
• Availability to work shift schedules in a 24x7 call center environment
• Willingness to attend daily training sessions for up to four weeks