Technical Support Representative

Job Summary

Providing first-level technical assistance, the part-time Technical Support Representative will manage inbound and outbound communications, troubleshoot internet connectivity issues, and deliver exceptional customer service in a remote environment.

Key responsibilities

• Provide front-line technical assistance for consumers, resolving issues related to high-speed internet services
• Demonstrate advanced product knowledge to address and solve customer problems efficiently
• Open and manage trouble tickets for user issues, ensuring timely resolution and adherence to work schedules

Required qualifications

• Must be over 18 years of age
• High school diploma or equivalent preferred
• Comfortable with desktop computer systems and familiarity with operating systems and software
• Proven oral and written communication skills
• Ability to work independently and manage multiple tasks effectively