Technical Support Representative

Job Summary

Seeking motivated individuals, the part-time Technical Support Representative will assist customers with ISP troubleshooting and connectivity issues while working remotely for a five-week project with potential for extension.

Key Responsibilities

• Assist customers with ISP troubleshooting and connectivity issues
• Escalate technical concerns to the appropriate departments when necessary
• Resolve customer issues efficiently while maintaining a professional and friendly tone

Required Qualifications

• Open availability (24/7) with schedules assigned after training
• Previous customer service experience, preferably in a high call volume environment
• Basic technical ability, including installing/uninstalling programs and troubleshooting equipment
• Prior call center or remote work experience
• Strong communication and de-escalation skills