Technical Support Representative

Job Summary

Providing timely technical support, the full-time Technical Support Representative will assist CVS store, pharmacy, and Minute Clinic employees by diagnosing and resolving hardware and software issues, while working remotely or onsite as preferred.

Key responsibilities

• Document problems and complete tickets in support tools
• Maintain up-to-date knowledge of policies, procedures, and troubleshooting techniques
• Analyze, diagnose, and resolve technical issues while managing call workload effectively

Required qualifications

• 6 months of technical and/or call center experience
• High School Diploma or GED required, or 2 years equivalent experience
• Experience in a help desk/call center environment providing technical support
• Familiarity with computer hardware and software applications