Technical Support Representative

Job Summary

Providing quality support to users, the full-time Software Technical Support Representative will respond to end user inquiries and resolve issues related to telecommunications networks, computer hardware, and core business applications in a remote setting.

Key responsibilities

• Respond to user inquiries and troubleshoot problems associated with telecommunications and business applications
• Isolate problem sources and collaborate with internal teams and vendors for resolution
• Develop and maintain documentation of all support activities and follow up with users to ensure issues are resolved

Required qualifications

• High school diploma or equivalent
• One or more years of experience in telecommunications or applications programming
• Proficient in using various software packages, including Microsoft Office applications
• Basic knowledge of telecommunications equipment and systems
• Ability to manage multiple tasks and deadlines simultaneously