Technical Support Representative
Job Summary
Seeking multiple Technical Support Representatives for a contract position, this role focuses on providing Tier 1 technical support to financial professionals, assisting with system access and troubleshooting technology-related issues, and will be performed remotely after onsite training in Tempe, AZ.
Key Responsibilities
- Provide first-level technical support through inbound phone calls
- Assist users with accessing and navigating internal applications and technology platforms
- Troubleshoot basic technology issues and guide users through troubleshooting steps
Required Qualifications
- Basic technical troubleshooting experience or aptitude
- Ability to learn new systems and technologies quickly
- Strong customer service and communication skills
- Experience in a high-volume call environment
- Flexibility to work assigned schedules based on business needs
Complete Job Description
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