Technical Support Representative
Job Summary
To support a high-velocity customer service environment, the remote Technical Support Representative will manage inbound and outbound communications, providing first-level technical assistance and troubleshooting for clients' high-speed internet services.
Key responsibilities
- Provide front-line technical assistance and troubleshoot issues related to high-speed internet services and devices
- Resolve customer inquiries efficiently, aiming for first-call resolution and maintaining a positive customer experience
- Open and manage trouble tickets for user issues, ensuring timely completion of work assignments
Required qualifications
- Must be over 18 years of age
- High school diploma or equivalent preferred
- Comfortable with desktop computer systems and familiarity with operating systems and software
- Demonstrated problem-solving skills and ability to work independently
- Proven oral and written communication skills
Complete Job Description
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