Technical Support Representative
Job Summary
Customer-focused and hard-working, the full-time remote Technical Support Representative will address setup, troubleshooting, and support needs for NoveList products while ensuring excellent customer service and collaboration with various teams.
Key responsibilities
- Address setup, troubleshooting, and support needs for NoveList products via email, chat, and phone
- Investigate and troubleshoot customer-reported technical and product issues
- Collaborate with product management, software development, and sales teams to resolve issues and support customers
Required qualifications
- 2+ years of experience in a technical support role
- 2+ years of experience with Microsoft Windows Office (Excel, Word, Outlook) in a work environment
- Experience with HTML/CSS
- Experience with SQL reporting
- Bachelor's degree in a technical field and/or relevant technical certifications
Complete Job Description
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