Technical Support Representative
Job Summary
Working remotely on a temporary basis, the Technical Support Representative will assist customers with public Wi-Fi, VoIP, and TV services, addressing billing inquiries and technical challenges in a 24x7 call center environment.
Key responsibilities
- Provide support to end-users for public Wi-Fi, VoIP, and TV services, addressing connectivity and account-related issues
- Monitor deployed networks and escalate issues as needed, ensuring effective resolution for multiple users
- Document customer interactions and respond to inquiries via email and voicemail
Required qualifications
- High School Diploma or GED
- General knowledge of personal computer networking
- Ability to work shift schedules in a 24x7 call center environment
- Proficiency in typing with a minimum speed of 35 WPM
- Willingness to attend daily training sessions for up to four weeks
Complete Job Description
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