Technical Support Representative
Job Summary
Providing expert technical support during late shifts, the full-time Technical Support Representative will assist clients via phone, email, and chat, troubleshoot issues, and manage case documentation in a remote environment.
Key Responsibilities
- Provide friendly and professional technical assistance to clients, addressing product usage needs
- Troubleshoot reported issues by gathering details and providing effective resolution steps
- Manage assigned cases through to resolution, ensuring timely follow-up and closure
Required Qualifications
- 2+ years of customer-facing experience in customer service, technical support, or a related role
- Bachelor's degree preferred
- Experience in training, teaching, or presenting information to others is a plus
- Familiarity with relational databases and basic reporting concepts preferred
- Ability to consistently work the assigned late shift schedule
Complete Job Description
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