Technical Support Representative

Job Summary

Providing first-contact technical support, the part-time Solution Support Representative will resolve routine client issues, document interactions, and escalate complex cases while working remotely.

Key responsibilities

• Respond to client support requests through various channels and resolve routine technical issues
• Document all support interactions and escalate issues requiring deeper technical analysis
• Collaborate with internal teams to ensure adherence to service level agreements and improve workflow processes

Required qualifications

• Strong technical aptitude with the ability to troubleshoot and support technology-based solutions
• Associate degree or equivalent relevant work experience
• Ability to manage time effectively and prioritize workload
• Consistent customer service skills in client interactions
• Strong written and verbal communication skills