Technical Support Representative
Job Summary
As a remote Technical Support Representative, the successful candidate will provide prompt and professional technical support to clients, troubleshoot software issues, and maintain communication with internal teams to ensure customer success.
Key responsibilities
- Respond to and triage inbound support tickets, diagnosing and prioritizing issues based on severity
- Troubleshoot common configuration, workflow, and reporting issues, resolving independently when possible
- Maintain accurate ticket notes and status updates while advocating for new platform features to assist clients in their adoption
Required qualifications
- Bachelor's degree in a Technology, Engineering, Sciences, or Mathematics (STEM) field
- 1-2 years of experience in a customer-facing technical support or SaaS support role
- Basic understanding of cloud and SaaS terminology, along with fundamental knowledge of databases and SQL
- Basic HTML/CSS knowledge and familiarity with JavaScript fundamentals
- Comfortable working in a metric-driven environment with strong organizational skills
Complete Job Description
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