Technical Support Representative
Job Summary
Working remotely, the full-time Technical Support Representative will provide prompt and knowledgeable technical support to clients, troubleshoot software issues, and facilitate communication between customers and internal teams.
Key responsibilities
- Respond to and triage inbound support tickets, diagnosing and prioritizing issues based on severity and SLA
- Troubleshoot common configuration, workflow, and reporting issues, resolving independently when possible
- Maintain accurate ticket notes and status updates to support KPI reporting and knowledge continuity
Required qualifications
- Bachelor's degree in a Technology, Engineering, Sciences, or Mathematics (STEM) field
- 1-2 years of experience in a customer-facing technical support or SaaS support role
- Basic understanding of cloud and SaaS terminology
- Fundamental knowledge of databases and SQL, with the ability to assist with simple data troubleshooting
- Basic HTML/CSS knowledge and familiarity with JavaScript fundamentals
Complete Job Description
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